Privacy Policy

This policy explains what information Cogxim Infotech Pvt. Ltd. (formerly Exillien Softech; "Cogxim", "we", "us") collects through this website and our apps, why we collect it, and the choices you have. It is an electronic record under the Information Technology Act, 2000 and the rules made under it. By using our website or apps, or by sharing your details with us, you agree to this policy.

The short version

We never sell or rent your personal information to anyone.
We do not use your email address or mobile number to send you unsolicited messages.
We share information only with people who need it to serve you, or when the law requires it.

What we collect

Information you give us. When you book a demo, contact us or sign up for our software, we collect details such as your name, mobile number, email address, business name and the product you are interested in.

Information collected automatically. When you browse our website we may collect technical details such as your device and browser type, IP address, internet service provider, approximate location and the pages you visit.

Surveys. We may occasionally ask you to fill in an optional survey about your interests. Taking part is always your choice.

How we use it

To reply to your enquiry, arrange demos and provide the products and services you ask for.
To support you, resolve disputes and troubleshoot problems.
To prevent fraud and keep our services safe.
To understand what our visitors are interested in and improve our website and products.
To tell you about products, services and offers that match what you have asked us about. You can ask us to stop at any time.

Cookies and analytics

A cookie is a small piece of data a website stores in your browser. Our cookies do not collect personal information on their own, but they may be linked to information you have already given us. We use analytics and tag management tools (such as Google Tag Manager) to understand how our website is used, and a live chat tool so you can talk to us. We may share aggregated, non-identifying cookie data with these providers. You can block or delete cookies in your browser settings; some parts of the site may then not work as intended.

When we share information

We may share your information:

with our group companies and employees who need it to serve you, all of whom are bound to keep it confidential;
when a law, court or government authority requires it, or when we believe in good faith that it is needed to verify identity or to prevent, detect or investigate fraud, cyber incidents or crime.

How we protect it

We use strict security measures to protect the information under our control against loss, misuse and alteration. Access to your account is protected by secure servers. No method of transmission over the internet is perfectly secure, but we work continuously to keep your information safe.

Your choices

You can ask us to update or correct your details, or to stop sending you marketing messages, by writing to the grievance officer below.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

Grievance officer

If you have a question or complaint about this policy or how we handle your information, please contact:

Puneet Chopra
Cogxim Infotech Pvt. Ltd.
First Floor, 8, Ajmera Garden, Kings Road, Nirman Nagar, Jaipur, Rajasthan 302019
Email: puneet.chopra@cogxim.com
Monday to Saturday, 9:30 am to 6:30 pm